Legal

Terms of Sale

Last updated: November 5, 2026

1. Seller identification

These Terms of Sale govern sales made between Fiducium Sàrl, a Swiss company headquartered in Neuchâtel (Switzerland), hereinafter "VisitCard", and any customer (individual or legal entity), hereinafter "the Customer": subscriptions to the VisitCard services and personalised physical NFC cards (article 13).

2. Services and pricing

VisitCard offers the following subscription plans, billed in the currency automatically detected (CHF for Switzerland and Liechtenstein, EUR for other countries):

Starter plan (free) — 1 digital business card, basic features, no commitment
Pro plan — 7 CHF/month or 63 CHF/year (5.25 CHF/month) · 7 €/month or 63 €/year: up to 5 cards, analytics, QR code, email signature (bespoke HTML template included), custom colours, REST API and webhooks. The Pro subscription is individual: it is intended for a single person, who may create several cards for their different activities or languages. To equip several team members, the Team plan must be used.
Team plan — price per person per month, decreasing by bands: 1st person 7 CHF, persons 2 to 10: 4 CHF, 11 to 25: 3 CHF, 26 to 50: 2 CHF, 51 to 100: 1.60 CHF; billed annually, 25% less (63, 36, 27, 18 and 14.40 CHF per person per year); same amounts in €. Everything in Pro + team management: one seat per team member (access, card, contacts and signature); contacts received belong to the Customer. Seats added during a period are charged pro rata; a reduction in seats takes effect at renewal. Above 100 people, and for white-label: quote on request.
Free trials — When an account is opened, 14 days of the Pro plan are offered without any payment method; at the end, the account returns to the free plan, at no cost and without commitment. No existing data is deleted: the first card stays online, the others are paused, and contacts received beyond the free plan’s limit are kept on hold for up to 90 days. The Team trial (14 days, up to 10 people) is limited to one trial per company.
Change of billing period — For the Pro plan, switching from monthly to annual, or back, takes effect at the next renewal, with the days already paid credited. For the Team plan, switching to annual takes effect immediately, with the current month credited pro rata, and switching back to monthly takes effect at renewal.
Launch offer — Annual Pro plan: 42 CHF / 42 € for the first year, then 63 CHF / 63 € per year from the first renewal, for a subscription taken out by 31 December 2026 by a Customer who has never taken out a paid subscription.
Displayed prices are final prices in CHF or EUR. Fiducium Sàrl is not registered for Swiss VAT: no Swiss VAT is charged. For consumers in the European Union, any VAT due is included in the displayed price.

3. Order and contract formation

Subscriptions are ordered online via the /subscribe page; physical NFC cards are ordered from the dashboard (article 13). The subscription contract is formed upon completion of the following steps:

Selection of plan and billing period (monthly or annual)
Acceptance of these Terms of Sale and consent to waiving the right of withdrawal
Entry of payment information on the secure Stripe Checkout page
Payment confirmation by Stripe — the Customer receives a confirmation email

4. Payment

Payment is processed exclusively by Stripe (Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA), a PCI DSS certified payment service provider. VisitCard does not store any banking data. Accepted payment methods are those offered by Stripe (Visa, Mastercard, etc., subject to availability). For monthly subscriptions, the charge is automatically renewed each month on the anniversary date. For annual subscriptions, the charge is automatically renewed each year.

5. Service access — delivery

The service is a digital product delivered immediately upon payment confirmation. Access to the subscribed plan's features is activated instantly on the Customer's account. No physical medium is shipped, except the physical NFC cards ordered by the Customer (article 13).

6. Right of withdrawal (art. 16 of Directive 2011/83/EU)

Pursuant to article 16(m) of Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium where performance has begun with the prior express consent of the consumer and their acknowledgment that they will lose their right of withdrawal. During subscription, the Customer may tick the corresponding box to consent to immediate access to the service, thereby acknowledging that they lose the right of withdrawal from the start of service provision. If the Customer has not given this consent, they have a 14-day withdrawal period from the subscription date. To exercise this right, they must notify VisitCard at hello@visitcard.app before the deadline. Reimbursement will be made within 14 days of notification, via the same payment method. This right of withdrawal is reserved for consumers residing in the European Union or the European Economic Area (including Liechtenstein). Swiss law provides no right of withdrawal for contracts concluded online: customers domiciled in Switzerland do not have one.

7. Cancellation and refunds

The Customer may cancel their subscription at any time from their dashboard (Subscription section). Cancellation takes effect at the end of the current billing period; the Customer retains access to paid features until that date. No pro-rated refund is granted for the remaining period, except when exercising the right of withdrawal under the conditions of article 6 above, or in the event of a billing error attributable to VisitCard. No refund, even partial, is due for the current period if the account is suspended or terminated for a breach of the Terms of Use, subject to mandatory provisions of law.

8. Price changes

VisitCard reserves the right to change its prices. Any price change will be notified to the Customer by email at least 30 days before it takes effect. If the Customer objects to the change, they may cancel their subscription before the effective date at no charge. Maintaining the subscription after that date constitutes acceptance of the new price.

9. Legal guarantee and customer service

VisitCard guarantees the conformity of the digital service in accordance with applicable legal requirements. In the event of a lack of conformity, the Customer may contact support at hello@visitcard.app. VisitCard undertakes to respond within a reasonable timeframe and to remedy any lack of conformity at no additional cost to the Customer.

10. Liability

VisitCard uses all reasonable means to ensure the availability and security of the service. Its liability may only be engaged in the event of proven fault, up to the amount paid by the Customer over the last 12 months. VisitCard shall not be liable for indirect damages (data loss, loss of revenue, etc.).

11. Applicable law and jurisdiction

These Terms of Sale are governed by Swiss law, excluding any conflict of laws rules. Any dispute relating to the interpretation or performance of these Terms shall be submitted to the competent courts of the canton of Neuchâtel (Switzerland), subject to the mandatory provisions protecting consumers residing in the European Union (in particular EU Regulation No. 1215/2012).

12. Contact

For any question regarding an order, payment or refund: hello@visitcard.app — Fiducium Sàrl, Neuchâtel, Switzerland.

13. Physical NFC cards

From the dashboard, the Customer can order personalised physical NFC cards in the design of their digital cards (1 to 10 cards per order; each card in the order may have its own design, that of one of their digital cards).

Price and payment — CHF 34.90 for the first card, then CHF 19.90 for each additional card in the same order, delivery included. Payment is due when ordering and is processed by Stripe.

Delivery — To Switzerland and Liechtenstein only, to the address given at payment, within an indicative 7 to 12 working days after payment.

No right of withdrawal — The card is made to the Customer’s specifications (name, contact details, logo, layout, colours) and is clearly personalised. It is therefore excluded from the right of withdrawal, including for consumers residing in Liechtenstein or the European Economic Area (goods made to the consumer’s specifications, Art. 16(c) of Directive 2011/83/EU). The Customer checks the preview before paying: an error present in the approved preview does not entitle them to a free replacement.

Defective card — A card that is defective or damaged on delivery (unreadable chip, printing defect not present in the preview) is replaced free of charge on request to hello@visitcard.app within 30 days of receipt, without prejudice to the Customer’s statutory rights.

Ownership and use — The card belongs to the Customer from delivery. Its chip holds a permanent link to VisitCard, already linked to the Customer’s account: it works as soon as it arrives. From “My NFC cards”, the Customer chooses which digital card it opens and can deactivate it at any time. The card only opens a digital card while the account and that card are active; the chip holds no personal data.

📄 See also the Terms of Use (ToU)